.request-count{font-size:13px;background:#e7f3fc;color:#0870c9;border-radius:20px;padding:6px 10px;vertical-align:middle}.request-list{display:grid;gap:11px}.request-card{display:grid;grid-template-columns:1fr auto;gap:7px 15px;padding:16px;background:#fff;border:1px solid #dfe7f0;border-left:5px solid #2b95dd;border-radius:13px;color:#172133;text-decoration:none}.request-card>div span,.request-card small{display:block;color:#657286;margin-top:4px}.request-card>div:nth-child(2){text-align:right}.request-card time{display:block;font-size:12px;color:#657286;margin-top:5px}.status-pill{display:inline-block!important;padding:5px 9px;border-radius:20px;background:#edf5fb;color:#075a9d!important;font-size:12px;font-weight:800}.request-card.status-cancelled_customer,.request-card.status-cancelled_service{border-left-color:#c84343}.request-card.status-parking{border-left-color:#e59616}.request-info a{color:#0870c9}.quick-statuses{display:grid;grid-template-columns:1fr 1fr;gap:9px;margin:14px 0 22px}.quick-statuses form{margin:0}.status-action{width:100%;height:100%;border:1px solid #b8d3e8;border-radius:10px;background:#f3f9fe;color:#075a9d;padding:11px;text-align:left;font-weight:750;cursor:pointer}.status-action.status-parking{background:#fff7dd;border-color:#e8c65c;color:#7a5800}.status-action.status-delay_15,.status-action.status-delay_30,.status-action.status-delay_60{background:#fff0e7;border-color:#e8ae86;color:#8c3b0e}.staff-message{display:grid;gap:9px}.message-list{display:grid;gap:9px;margin-top:14px}.message{max-width:84%;padding:10px 12px;border-radius:12px;background:#edf3f8}.message.staff{justify-self:end;background:#e1f1fc}.message p{margin:4px 0;white-space:pre-wrap}.message small{color:#657286}
.customer-status-page{background:#eef4f9}.customer-brand{height:74px;background:linear-gradient(110deg,#075b9e,#0988d5);color:white;display:flex;align-items:center;justify-content:space-between;padding:0 max(18px,calc((100% - 680px)/2));box-shadow:0 3px 16px #163d5f33}.customer-brand strong,.customer-brand span{display:block}.customer-brand strong{font-size:21px;letter-spacing:.06em}.customer-brand span{font-size:12px;opacity:.88}.customer-brand a{color:white;font-size:13px}.status-shell{max-width:680px;margin:auto;padding:24px 16px 45px}.status-hero{position:relative;overflow:hidden;border-radius:20px;padding:27px;color:white;background:linear-gradient(135deg,#0870c9,#25a6dd);box-shadow:0 13px 35px #095da833}.status-hero:after{content:"";position:absolute;width:180px;height:180px;border-radius:50%;background:#fff2;right:-60px;top:-70px}.status-hero .eyebrow{color:#d7f0ff}.status-hero h1{font-size:28px;margin:7px 0}.status-hero>p{max-width:520px;line-height:1.5}.status-hero.status-parking{background:linear-gradient(135deg,#c57908,#f2ad25)}.status-hero.status-delay_15,.status-hero.status-delay_30,.status-hero.status-delay_60{background:linear-gradient(135deg,#b84919,#ed7a3a)}.status-hero.status-cancelled_customer,.status-hero.status-cancelled_service{background:linear-gradient(135deg,#8d3333,#c95050)}.status-hero.status-completed{background:linear-gradient(135deg,#19764a,#28a66d)}.live-age{margin-top:19px;padding-top:15px;border-top:1px solid #fff5}.visit-countdown{margin-top:14px;padding:14px;background:#fff2;border-radius:12px}.visit-countdown span,.visit-countdown strong,.visit-countdown small{display:block}.visit-countdown strong{font-size:19px;margin:4px 0}.status-progress{display:grid;grid-template-columns:repeat(4,1fr);gap:7px;margin:16px 5px}.status-progress i{height:7px;border-radius:10px;background:#cbd9e5}.status-progress i.done{background:#1f9be0}.timeline{margin:0 0 14px}.timeline-event{display:grid;grid-template-columns:18px 1fr;gap:10px;padding:10px 0;border-top:1px solid #e3eaf0}.timeline-event:first-of-type{border-top:0}.timeline-event i{width:11px;height:11px;margin-top:4px;border-radius:50%;background:#1595dc;box-shadow:0 0 0 4px #dff2fd}.timeline-event strong,.timeline-event span{display:block}.timeline-event span{font-size:12px;color:#657286;margin-top:3px}.character-counter{text-align:right;font-size:11px;color:#657286;margin:3px 0 9px}.public-messages{border-top:1px solid #e2e9f0;padding-top:13px}.cancel-zone{text-align:center;margin:24px 0}.cancel-zone p{font-size:12px;color:#657286}.cancel-button{border:1px solid #d16c6c;background:#fff;color:#a52b2b;border-radius:10px;padding:11px 16px;font-weight:750;cursor:pointer}.danger-primary{width:100%;border:0;background:#b93636;color:#fff;border-radius:10px;padding:13px 16px;font-weight:800;margin-top:16px}.spaced-label{margin-top:14px}.status-shell footer{display:flex;gap:10px;justify-content:center;flex-wrap:wrap;color:#657286;font-size:12px;margin-top:28px}.status-shell footer a{color:#0870c9}@media(max-width:620px){.quick-statuses{grid-template-columns:1fr}.request-card{grid-template-columns:1fr}.request-card>div:nth-child(2){text-align:left}.customer-brand a{display:none}.status-hero{padding:22px}.status-hero h1{font-size:24px}}
.request-details{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px;margin:14px 0 0}.request-details>div{padding:12px 14px;background:#f6f9fc;border:1px solid #e1e8ef;border-radius:10px;min-width:0}.request-details dt{font-size:12px;font-weight:800;color:#657286;text-transform:uppercase;letter-spacing:.03em}.request-details dd{margin:5px 0 0;overflow-wrap:anywhere}.request-detail-wide{grid-column:1/-1}.map-link{display:inline-block;margin-left:8px;font-size:13px}.preserve-lines{white-space:pre-wrap}@media(max-width:620px){.request-details{grid-template-columns:1fr}}
.request-filter{margin-bottom:15px}.request-tabs,.task-periods{display:flex;gap:7px;overflow-x:auto}.request-tabs a,.task-periods a{white-space:nowrap;padding:9px 12px;border-radius:20px;background:#edf2f7;color:#536277;text-decoration:none;font-size:13px;font-weight:800}.request-tabs a.active,.task-periods a.active{background:#0870c9;color:#fff}.request-search{display:grid;grid-template-columns:1fr auto;gap:8px;margin-top:12px}.request-filter details{margin-top:10px}.request-filter summary,.raw-request summary{cursor:pointer;color:#0870c9;font-weight:800}.more-filters{display:grid;grid-template-columns:1fr auto;gap:8px;margin-top:9px}.status-heading{display:flex;align-items:center;justify-content:space-between}.admin-request-form{display:grid;grid-template-columns:1fr 1fr;gap:13px;margin-top:16px}.admin-request-form .wide{grid-column:1/-1}.form-actions{display:flex;justify-content:flex-end}.admin-statuses{display:grid;grid-template-columns:repeat(3,1fr);gap:8px;margin-top:14px}.admin-statuses form{margin:0}.raw-request pre{white-space:pre-wrap;overflow-wrap:anywhere;font:14px/1.55 system-ui,sans-serif;background:#f5f8fb;padding:14px;border-radius:10px;max-height:520px;overflow:auto}.task-periods{margin-bottom:17px}.technician-task-list{display:grid;gap:12px}.technician-task{background:#fff;border:1px solid #dfe7f0;border-left:5px solid #0870c9;border-radius:14px;padding:15px}.technician-task>a{display:grid;grid-template-columns:86px 1fr;gap:14px;color:#172133;text-decoration:none}.technician-task time strong,.technician-task time span{display:block}.technician-task time strong{font-size:23px;color:#0870c9}.technician-task h2{margin-bottom:5px}.technician-task p{margin:0 0 5px}.technician-task small{color:#657286}.task-actions{display:flex;gap:8px;flex-wrap:wrap;margin-top:13px;padding-top:12px;border-top:1px solid #e3eaf0}.task-actions a,.task-actions button{border:0;border-radius:9px;background:#eaf3fb;color:#075a9d;padding:10px 12px;text-decoration:none;font:inherit;font-weight:750;cursor:pointer}@media(max-width:620px){.admin-request-form,.admin-statuses{grid-template-columns:1fr}.admin-request-form .wide{grid-column:auto}.request-search,.more-filters{grid-template-columns:1fr}.technician-task>a{grid-template-columns:72px 1fr}.technician-task h2{font-size:17px}}

/* controlled scheduling fields */
.schedule-field .schedule-date-input,.schedule-field .schedule-time-select{width:100%;min-height:44px}.schedule-end-date{display:block;margin:.35rem 0;color:var(--muted,#5d6875);font-size:.9rem}.schedule-end-field [data-end-hint]{display:block;margin-top:.35rem}@media(max-width:640px){.schedule-field{min-width:0}.schedule-time-select{font-size:16px}}